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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

Yes we do offer refunds please contact us with your enquiry.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don't have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair and pram access?

The course itself is not currently accessible by wheelchair, but you can access inside most of the grounds. The ground is covered in mulch, ( a mix of bark and wood chips) so it can be hard to wheel through. 

Can I purchase a ticket at Squirrel's Scramble or on the day.

Yes, we always have a few sets for walk-ins, but you might have to wait, especially in the peak times bewtween 12pm and 3.30pm. We can only accept online bookings 24 hours in advance.

How can I get in contact with you?

You can ring Chris on 086 450 6626
Paul on 089 475 9290
or email info@pascoelang.ie 

Is there an age limit?

Children aged around 5 years are able to do the first 3 levels. Children younger than 7 years need an adult on the course with them. The oldest Squirrel so far was 81 years! You are welcome to come along and beat that record.

Is there a height limit?

There is a height limit of minimum 1m

Is there a weight restriction?

Yes, maximum 120KG / 18 stone.

Do we need to book in advance?

It is advised to book in advance to avoid waiting time, but we always have a few sets available for walk-ins.

Are you open midweek outside the holidays?

Only for groups of minimum 12, pre-booking is required.

Do we need to pay a deposit?

Yes if you are coming with a group, we require €100 deposit, pre- booking is required.

Can we pay card at Squirrel's Scramble?

Yes you can.

Trouble with your purchase? Contact Squirrel's Scramble

info@pascoelang.ie 086 450 6626

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Squirrel's Scramble